This Cookie Policy governs the manner in which Trudell Animal Health as a division of Trudell Medical International, and its affiliate TMI Medical Distribution Inc., (“TMI”, “we,” or “us”) collects, uses, maintains and discloses information collected from visitors through our website(s) at as well as any other online services that we operate and that link to this Cookie Policy (collectively, the “Online Resources”).

By using the website or any of the Online Resources, you consent to our collection, use, and disclosure of your information consistent with this Cookie Policy.

For more information on how we protect your personal information, see our Privacy Policy .


A “cookie” is a file of information that is placed on your device when you visit a website. Cookies and similar technologies can enhance your user experience by saving your preferences, personalizing your online experience, holding items in your shopping cart, and providing you with advertisements that have been tailored to your interests.

We use cookies (“Cookies”) to help us recognize you on our Site, enhance your user experience, and understand usage of the Site.

Who Sets the Cookies?

First party cookies are set by TMI MD as the Site operator. These include cookies that relate to the preferences of online shopping feature of the Site (e.g. currency preferences). Third-party Cookies are set by service providers we use for features and functionality on our site (e.g. Personalization and Analytics), for example Facebook may place a cookie to track last Facebook pages visited and user registration effectiveness or YouTube may place a cookie to track the user’s video player preferences.

When Do Cookies Expire?

We use two types of Cookies of the Site: “session cookies” and “persistent cookies”.

Session cookies are temporary Cookies that remain on your device until you leave the Site. A session cookie expires after you close your browser. For example, if you placed an item in your shopping cart, it would disappear by the time you reach the checkout if we did not use relevant session cookies.

Persistent cookies do not expire when you close your browser. Persistent cookies stay on your computer until you delete them or they expire. Persistent cookies are used to collect identifying information about you and we are able to create a database of your previous choices and preferences. For example, if you make a purchase and you decide to make another purchase, your shipping address may have been retained and will only need to be confirmed.

Types of Data Held

Cookies transmit information about you and your use of the Site to us, including your device and browser information, location data and information and statistics on site usage.

What are Cookies Used For?

Essential cookies allow us to recognize your device to help you navigate efficiently to obtain the information and services you have requested. You will not be able to opt out of receiving essential cookies, as they are necessary for the operation of the Site and enable you to move around the Site and use its features, including the services we offer through it.

Non-Essential cookies include analytics, performance and advertising cookies. These allow our Site to remember your preferences such as language selection, and to help you to view information that is most relevant to your interests. These cookies help us to maintain and improve our Site by providing information on how visitors find and use the Site. You can control, manage and/or delete cookies via your browser settings. See section on “ManagingCookies” below, for more information.

We use Cookies for things like:



Website Function Cookies

Essential Cookies

We use Cookies to make our Site work, including:

  • making your shopping cart and checkout process work;
  • determining if you are logged in to your account; and
  • remembering if you have accepted our terms and conditions.

There is no way to avoid these cookies from being used other than to not use or Site. If you delete or block them, the functionalities of our Site may not work properly.


Essential Cookies

We use Cookies to enable and support security features, prevent fraud, and protect your data from unauthorized access.

There is no way to avoid these cookies from being used other than to not use or Site.

Preferences and Features

Non-Essential Cookies

We use Cookies to enable features and help us to provide you with personalized content.

We also use the cookies for:

  • Remembering your search settings; and
  • Tailoring content to your needs.


Non-Essential Cookies

These Cookies help us understand where we can improve our website to enhance the experience and help meet the needs of customers. We work with third parties, such as Google Analytics , to provide analytics services that use the Cookies set on your device to measure the performance of the Site, such as how many people have visited our website, what type of technology they are using, how long they spend on the Site, what pages they look at, and how they reached our Site.

This Site uses Google Analytics, a web analytics service provided by Google Inc. ("Google"). Google Analytics uses cookies to analyze your use of the website. The information generated by the cookies about your use of this Site and web browser related information is transferred to and stored on a Google server in the United States of America, which does not provide an adequate level of protection for personal information. Google uses this information to assess your use of the Site, providing reports on website activity for website operators and other website activity and internet related services. Google may transfer this information to third parties if required by law or if third parties process the information on behalf of Google. Google will not associate your IP address with any other data held by Google. For an overview of privacy at Google see at:

To opt out of being tracked by Google Analytics visit:


Non-Essential Cookies

These Cookies help us to identify and fix errors, understand and improve services, research and test different features and monitor how our visitors reach our sites.

Third Party Functions

Non-Essential Cookies

Our Site includes functionality provided by third parties. For example, an embedded YouTube video.

Disabling these cookies will likely render that function unusable.

Social Website Cookies

Non-Essential Cookies

We may use sharing buttons on our Site, so you have easily “Like” or share our content on Facebook and Twitter.

What information is collected will vary by social media site and will be dependent on the settings you have selected on those social media sites.

Managing Cookies

You will not be able to opt out of receiving essential cookies, as they are necessary for the delivery of the information and services through the Site. You are able to disable placement of some (but not all) Cookies by setting your browser to decline cookies, though this may inhibit your user experience. Additionally, you can also control, manage and/or delete cookies via your browser settings.

All recent versions of popular web browsers give users a level of control over cookies. Users can set their browsers to accept or reject all, or certain cookies. Users can also set their browsers to prompt them each time a cookie is offered. You can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as:

How to Contact Us:
Trudell Animal Health
A division of Trudell Medical International
725 Baransway Drive
London, Ontario, Canada
N5V 5G4

Effective Date: 05-June-2020

Questions or Comments? Get in Touch.

We would love to hear from you. If you have questions or comments about one of our chambers, please reach out to us today.

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